Frequently Asked Questions

If you don't find the answer to your question(s) under any of the FAQ categories listed below, please email us. We would be glad to help you with any questions that you might have.

Registration

Yes. Our privacy policy along with our other policies and notices are described in our Terms of Service.
Yes. You can change your personal profile at any time. Login to the site and click on 'Profile' under your name. Note: Your name appears in the top navigation area after you login.
You cannot retrieve your old password, but you can have it 'reset'. Click here and enter the email you registered with. You will receive an email with your new password.

Training Courses

Simply enter your Enrollment Key and click Enroll. You must login to access the course.
Yes. You can enroll in our online courses at any time. Our online courses are offered in a format that allows continuous enrollment.
You can study the course at your own schedule during your enrollment access period. Our online courses are offered in an asynchronous format. You need to allocate about 4 hours for completion of each online course.
Once you enroll in an online course, we recommend that you complete the course over a period of 4 weeks.
Each course takes about 4 hours to complete and you can complete the course at your own pace. However, we recommend that you give yourself at least 4 days to allow time for peer-to-peer interactions, learning and sharing.
Yes. You may print the course materials for your own use only. You cannot copy or distribute the materials to anyone. Our copyright and other notices are described in our Terms of Service.
No. All you need is a web browser with the standard plug-ins and an Internet connection. We have designed our courses to make them accessible to anyone, anywhere, at anytime, even with the slowest Internet connections.
Yes. We award a Certificate of Completion with 4 hours of Continuing Education for successful completion of each online course.

Certificates

We award a Certificate of Completion with 4 hours of Continuing Education for completion of each online course. Please note that we do not award CEUs for completion of lessons or tutorials.
Upon successful completion of the course requirements, the certificate of completion will be available for download at the end of the course. You can also access your certificates under your name. Note: Your name appears in the top navigation area after you login.
We will award you a Certificate of Completion with 4 hours of Continuing Education Credit upon successful completion of all course requirements. The certificate will be immediately available for download at the end of the course.
Yes. Login to the site and click on 'Certificates' under 'My Site'. Note: 'My Site' appears in the top navigation area after you login.
Our CEUs are granted based on generally accepted standards. However, any organization has the right to accept or reject our CEUs, just like credit hours provided by one college may or may not be accepted by another college.

Enrollment Keys

Enrollment Keys are computer-generated codes that can be used to access our online courses.
Enrollment Keys are valid for 12 months from the date of purchase. Once a key is used to access a course, we recommend that you complete the course over a period of 4 weeks.
Yes. Enrollment Keys are not tied to specific courses. But each key is valid only for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.
No. Each key is good for one course enrollment. Once a key is used to access a course, the key becomes invalid for use in other courses.
No. Each key is valid for one course enrollment, allowing one user to enroll in one course. Once a key is used by a user, the key becomes invalid for use by other users.
Enrollment Keys can be purchased on our secure Enrollment Key Purchase Form. Your keys will be emailed to you upon successful completion of your purchase transaction. You will also receive access to a web-based 'Key Panel' to monitor the usage of your keys. You may distribute your keys as you wish.

Payments

Yes. We use Authorize.net, a leading provider of secure payment processing services for Internet-based transactions.
Yes. We accept American Express, Visa, MasterCard, and Discover.
No. Your credit card number is not kept or recorded by MaxKnowledge. Credit card numbers are encrypted and passed through to the credit card company using a secure connection for payment processing.
Yes. You can mail us a check or money order (along with your completed order form). Full instructions are available on our Enrollment Key Purchase Form. Since check and money order payments are not processed online in real time, we cannot use our automated system to provide you with immediate enrollment access. Your receipt and enrollment key information will be emailed to you after we receive and process your payment.
Full refund within one week of purchase for any unused Enrollment Keys. No refunds after that time.